Who are LV=?
Liverpool Victoria, one of the UK’s largest insurance companies with over five million customers, was undertaking an ambitious programme of work to transform their Business Process Management. LV= were recommended to approach GW to work alongside their internal team to provide strategic review and deliver products that would help LV= become the UK’s ‘Best-Loved Insurer’.
Their Life Protection business, a specialist division of LV=, decided to invest in BPM and Oracle in order to offer a better level of service to their customers. Although we were approached at first to conduct a strategic review of their approach to BPM and recommend a target operating model, we were quickly engaged with the next phase of work: a complete and complex overhaul of their critical systems.