What we did - thousands of users, hundreds of thousand of cars, millions of transactions – all in one system
The resultant platform became Motability’s foundation for the future. Our highly flexible leasing platform made every part of the customers’ journey of leasing and used car remarketing more efficient and intuitive for both Motability and its customers.
This 24/7 responsive e-commerce system not only improved the entire remarketing cycle but integrated directly into a more flexible business process that could adapt to stock levels, market performance and site traffic changes.
Vastly Improved Visibility
Live feeds from the e-commerce system give visual maps of exactly where vehicles are in the lease / sales cycle.
Real-Time Information & Reporting
Driving sales teams, targets and call centres
Of each car in the remarketing process, driving transparency and efficiency.
Accelerated Publishing Times
Instead of waiting to upload a car onto the system for overnight processing, we moved to an immediate upload before the dealers started work in the morning, making sales significantly more effective
This accelerated car publishing process ensured dealers were able to start selling vehicles as soon as they arrived in the morning; as such the system was deemed an immediate success when it …
Hit the ground running
On Day One, the platform supported record-breaking car sales of more than 700
The flexible and resilient platform handles peaks in transactions around biannual number plate change, with 1,000 service interactions per hour rising to 4,000 per hour at peak times
Improved customer and dealer experience
Streamlining all of the critical remarketing processes helped call centre staff run targeted promoted, improved response time for dealers and helped customers to make decisions quicker
- Oracle Business Activity Monitoring
- Oracle SOA Suite
- Oracle Service Bus
- Oracle SOA Management Packs
- Oracle WebLogic Server
- Oracle Enterprise Repository
- Oracle Database
- Oracle RAC
- Oracle Coherence